Questions are always welcome.
Find answers about consultations, skin treatments, facial aesthetics, appointments, aftercare and what to expect when you visit Dermal Distinction.
EXPLORE FAQsFind the answers you’re looking for.
Whether you are planning your first visit or already have a treatment in mind, start with the topic most relevant to you.
Getting started
Consultations, choosing a treatment and what to expect at your first appointment.
Skin treatments
Facials, peels, microneedling, laser, pigmentation, skin texture and treatment planning.
Facial aesthetics
Facial assessment, treatment planning, natural-looking outcomes and cosmetic medical consultations.
Safety & assessment
Clinical assessment, suitability, treatment risks, technology and our approach to patient safety.
Appointments & aftercare
Preparing for your appointment, recovery, aftercare, reviews and changing or cancelling bookings.
Pricing & packages
Consultation fees, skin treatment pricing, packages and personalised treatment plans.
You do not need to know which treatment you need before booking. A consultation is the best place to begin.
You do not need to arrive knowing exactly which treatment you need.
Your first visit made simple.
If you are new to Dermal Distinction, a consultation gives us an opportunity to understand your concerns, assess your skin or facial features and discuss the options that may be appropriate for you.
Do I need to know which treatment to book?
No. If you are unsure where to begin, book a consultation. You can tell us what is concerning you or what you would like to improve, and we can assess the area and discuss suitable options with you.
What happens during my first consultation?
We start with a conversation about your concerns, goals, medical and treatment history. Depending on why you are visiting, we may then assess your skin, facial proportions, movement or other relevant features before discussing treatment options.
We will also explain expected outcomes, limitations, relevant risks and likely costs before you decide whether you would like to proceed.
Will I be pressured to have treatment?
No. A consultation can simply be an opportunity to understand your options. There is no obligation to proceed with treatment, and sometimes the most appropriate recommendation may be to wait, consider another approach or have no treatment at all.
Can I have treatment on the same day as my consultation?
This depends on the treatment, your individual assessment and whether there is sufficient appointment time available. Some treatments may be suitable to perform at the same visit, while others are better planned for a separate appointment.
How do you decide which treatment is right for me?
Treatment recommendations are based on your individual concerns, skin condition, facial features, treatment history, preferences and the outcome you are hoping to achieve.
We prefer to look at the overall picture rather than selecting a treatment simply because it is popular or currently trending.
What if I feel nervous or uncertain?
Please tell us. Questions are encouraged, and you can take the time you need to understand your options before making a decision. We would rather you feel informed and comfortable than feel rushed into treatment.
Caring for your skin, with a plan.
Skin treatment is rarely about choosing a single procedure from a menu. We look at your skin, your concerns and what you would realistically like to achieve before recommending where to begin.
How do I know which skin treatment I need?
You do not need to work this out before your appointment. Different treatments target different aspects of the skin, so we start by assessing your concerns, skin condition, treatment history and goals.
We can then discuss whether a facial, peel, microneedling, laser-based treatment or another approach may be appropriate.
Will I need more than one treatment?
It depends on what we are treating and the type of treatment selected. Some appointments are intended as individual skin maintenance treatments, while other concerns may benefit from a planned series performed over several weeks or months.
We will explain the likely treatment pathway before you commit to a course of care.
Do skin treatments have downtime?
Downtime varies considerably. Some treatments have very little visible recovery, while more intensive resurfacing or collagen treatments may temporarily cause redness, dryness, peeling, sensitivity or swelling.
We will discuss the expected recovery period with you before treatment so you can plan around work, events and other commitments.
Can different skin treatments be combined?
Sometimes. Different treatments can address different aspects of skin quality, so a staged combination may be appropriate. This does not necessarily mean performing everything at once.
Treatment timing is important, and we may deliberately separate procedures to allow the skin to recover before moving to the next stage of your plan.
What if I have sensitive or reactive skin?
Please let us know during your consultation. Your current skin condition, sensitivities, products, previous reactions and relevant history are all considered when planning treatment.
In some situations we may recommend preparing the skin first, selecting a gentler approach or delaying treatment until the skin is more settled.
When will I see a change in my skin?
This depends on the treatment and what we are trying to improve. Some treatments are designed to leave the skin feeling refreshed relatively quickly, while treatments aimed at skin renewal, pigmentation or collagen response may require more time.
We prefer to set realistic expectations and review progress rather than promise a particular result or timeline.
Do I need to change my skincare before treatment?
Sometimes. Certain active skincare products may need to be adjusted before or after particular procedures. This will depend on the treatment you are having and the products you currently use.
We will give you specific preparation and aftercare instructions where they are required.
Treat what your skin needs — not simply what is trending.
Consider the whole face, not simply a single line or feature.
A considered approach to your face.
Facial aesthetic treatment begins with assessment rather than choosing a procedure. We consider your facial proportions, expression, skin, anatomy and the changes that matter to you before discussing whether treatment is appropriate.
How do you decide what may suit my face?
We begin by looking at your face as a whole. This may include facial proportions, symmetry, movement, skin quality, areas of volume change and the relationship between different features.
Your treatment history, preferences and what you would like to change — or preserve — are also an important part of the discussion.
What do you mean by natural-looking results?
For us, natural-looking care means treatment should remain appropriate to your individual features rather than trying to make every face conform to the same aesthetic.
The aim is generally to preserve the characteristics that make you recognisably you while addressing the concerns that have brought you to the clinic.
Do you treat one area or assess the whole face?
Even when you come in concerned about one particular area, we prefer to understand how that feature relates to the rest of your face.
That does not mean you need treatment in multiple areas. It simply allows recommendations to be made with facial balance and proportion in mind.
Can I ask for a specific treatment?
Of course. You are welcome to tell us which treatment you are interested in and why.
We will still assess whether that treatment is appropriate for you and discuss alternatives if another approach may better address your concern.
What if I am worried about looking over-treated?
Tell us. Understanding what you do not want is just as useful as knowing what you would like to achieve.
We can discuss a conservative or staged approach where appropriate, rather than trying to achieve every possible change in a single appointment.
Will you tell me if treatment is not appropriate?
Yes. An important part of consultation is determining whether a treatment is likely to be suitable and whether the expected benefit is reasonable.
There may be times when we recommend delaying treatment, choosing another option or not treating an area at all.
Why might my treatment plan be staged over time?
Staging treatment allows us to address priorities gradually, observe how you respond and review whether further treatment is still appropriate.
It can also make it easier to maintain proportion and avoid making unnecessary changes simply because several options are available.
Do you offer cosmetic medical treatments?
Yes. Dermal Distinction provides consultations for cosmetic medical treatments where these may be appropriate for your concerns.
Some areas of the face and/or neck may be suitable for treatment following an individual consultation and clinical assessment. During your consultation, we will discuss your concerns, medical history, suitability, available treatment options, potential risks, expected outcomes, aftercare and costs. Treatment is only recommended where clinically appropriate.
Why can't I see pricing for cosmetic medical treatments?
Australian advertising requirements mean that some treatment information, including certain pricing, cannot be published publicly. Where this applies, treatment options and associated costs can be discussed during your individual consultation and clinical assessment.
For this reason, we do not publish pricing online for these treatments. Following your consultation and assessment, we can discuss the options that may be appropriate for you and provide the relevant treatment costs before you decide whether to proceed.
Care begins with good assessment.
Understanding your health, anatomy, treatment history and individual features is an important part of planning care. Not every treatment is appropriate for every person, and assessment helps us decide when to treat, when to modify a plan and when not to proceed.
Why is consultation and assessment so important?
A treatment should not be considered in isolation from the person receiving it. Consultation allows us to understand your concerns, relevant medical history, previous treatments and the outcome you are hoping to achieve.
Assessment also helps us identify factors that may influence treatment suitability, technique, timing or whether another approach would be more appropriate.
What information should I tell my practitioner?
Please provide an accurate medical history and let us know about medications, allergies, previous procedures, recent treatments and any reactions or complications you have experienced in the past.
Even information that may not initially seem relevant can be important when determining whether a treatment is suitable.
What happens if I am not suitable for a treatment?
We will explain why we do not recommend proceeding and, where appropriate, discuss other options that may be more suitable.
Sometimes this may mean delaying treatment, allowing the skin or tissues to recover, seeking further medical advice, or deciding that treatment is not appropriate.
How does facial anatomy influence treatment planning?
Facial anatomy varies from person to person. Structures such as muscles, vessels, fat, bone and soft tissues all influence how an area is assessed and how a treatment may be approached.
This is one reason we do not rely on a single standardised treatment pattern for every face.
Do you use technology to assist with assessment?
Where appropriate, technology may be used to provide additional information during assessment or treatment planning.
This does not replace clinical judgement. It is another source of information that may help us better understand the area being assessed.
Are there risks with skin and facial aesthetic treatments?
Yes. Every treatment has potential risks, side effects and limitations, although these differ depending on the procedure and the individual.
Relevant risks are discussed with you before treatment so that you can make an informed decision about whether you wish to proceed.
How do you approach hygiene and infection control?
Clinical treatments are performed using appropriate infection control procedures, including preparation of the treatment area, hand hygiene and the use of suitable single-use or appropriately processed clinical equipment where required.
What should I do if I am concerned after treatment?
Follow the aftercare information provided for your treatment. If something does not feel right, you develop an unexpected reaction or you are concerned about your recovery, contact the clinic for advice rather than waiting until your next scheduled appointment.
Look carefully. Understand first. Treat thoughtfully.
Before, after & everything in between.
A few practical details can make planning your visit easier. Find answers about appointments, preparation, aftercare, treatment fees and packages below.
Appointments & aftercare
How should I prepare for my appointment?
Preparation depends on the treatment you are having. If there are specific instructions — such as temporarily adjusting certain skincare products — we will let you know before your appointment.
Please also make sure we are aware of relevant medications, health changes, recent procedures or anything else that may affect your treatment.
Should I arrive without makeup?
You are welcome to arrive wearing makeup. Where necessary, the treatment area will be appropriately cleansed before assessment or treatment.
What aftercare will I receive?
Aftercare varies according to the procedure. We will explain what to expect, what you should avoid and how to care for the treated area following your appointment.
Please follow the instructions provided for your individual treatment rather than relying on general advice found online.
When should I contact the clinic after treatment?
If you are concerned about your recovery, develop an unexpected reaction or something does not feel right, contact the clinic for advice.
You do not need to wait until a scheduled review if you have a concern.
What if I need to change or cancel my appointment?
Please contact the clinic as early as possible if you need to change your booking. This gives us the best opportunity to offer the appointment time to another patient.
Any applicable cancellation conditions will be explained when your appointment is booked.
Pricing & packages
How much does a consultation cost?
Our consultation fee is shown on our current Pricing & Packages page. During your consultation we can also explain the likely costs associated with any recommended treatment plan.
Where can I see skin treatment prices?
Pricing for many of our skin treatments is available on our Pricing & Packages page, including a range of facials, skin rejuvenation and corrective treatments.
Final recommendations are still based on assessment of your individual skin and treatment needs.
Why aren't all facial aesthetic treatment prices listed?
Some cosmetic medical treatments may involve prescription medicines and require an individual consultation and assessment before a treatment plan can be developed.
Where this applies, appropriate options and associated costs are discussed with you as part of the consultation process.
Do you offer skin treatment packages?
Yes. Selected skin programs may combine complementary treatments over a planned period of time.
Packages are not necessarily appropriate for everyone, so suitability and treatment sequencing should still be considered before beginning a program.
Do I need to purchase a package to start treatment?
No. Treatment can be planned according to what is appropriate for your individual needs. Sometimes one treatment is enough to begin, while other concerns may benefit from a longer-term plan.
Will I know the cost before I proceed?
Yes. Relevant treatment costs are discussed before you decide whether to proceed. If your treatment plan involves several stages, we can explain how those costs are expected to be distributed across the plan.
As Seen In
