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FAQ | Shipping

Dermal Distinction
Cosmetic Skin Clinic | Clinical Skincare







FAQ | Shipping

Dermal Distinction
Cosmetic Skin Clinic | Clinical Skincare


Payment options for buying skincare online

Thanks for shopping with us!
……Payment Options

There are a number of payment options at our checkout. Please view these options below:

Credit or Debit Card

Simply enter your card details directly into the checkout. Our parent company 'iDental' will be visible on your bank statement once the transaction has cleared. Credit Card payments may also be made over the phone.

Paypal
Simply select PayPal either from the Shopping Bag for Express Checkout, or from the Billing Section of the checkout. This will redirect you to the PayPal website to log-in. You should receive a payment notification from PayPal, along with an order confirmation from Dermal Distinction (if it's not in your Inbox, please check your Junk/Spam mail).

Pay by Phone
Please call us on (03) 9859 7859 with your credit card ready. If you have any questions, please do not hesitate to email us at dermaldistinction@idental.com.au or phone us on (03) 9859 7859. We are here to help!
Please note: orders that remain unpaid 14 days after being placed are cancelled.

Direct deposit
Payment can be deposited into our account with your order number as the reference. Please call us for our details.

……Shipping
  • Standard Shipping
  • $0
  • For orders over $75
  • $11 for orders under $75
  • Standard delivery is within 7 days
  • Express shipping
  • $3
  • For orders over $75
  • $15 for orders under $75
  • Express delivery is within 3 days, if order placed by 12pm from Monday to Friday.
  • Express Shipping, with signature & insurance
  • $4.95
  • For orders over $75
  • $16.95 for orders under $75
  • Express delivery is within 3 days, if order placed by 12pm Monday to Friday

Who will deliver my parcel?
Your parcel will be sent via Australia Post (eParcel and Express), or by SENDLE depending upon your area.

How to track your parcel with Australia Post:
1. We will email you your tracking number as soon as it is shipped.
2. Enter this tracking number at http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
3. We do recommend that you add insurance and signature on delivery to your order to help secure safe delivery of your package.

Ways to ensure you don't miss your delivery:
Our deliveries with Australia Post or SENDLE couriers and are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

What happens if an item I ordered was out of stock?
If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.
This will be reflected on your confirmation email, as your dispatch date will be delayed.
If you would like an update on when a product will come back into stock, please email us at dermaldistinction@idental.com.au.

Product returns
We check each product before it is shipped to ensure that it is in great condition, however we will not open the product. For health and safety reasons, we cannot accept returns for change of mind.

If you have any concerns about your product, please contact us on (03) 98597859, or email us at dermaldistinction@idental.com.au within 7 days of delivery. Before we can consider the return of any goods please send us an e-mail to dermaldsitinction@idental.com.au describing the problem or reason for return, along with photos of the products. We will then e-mail you with the return address. When approved, the item/s must then be forwarded to Dermal Distinction by registered mail.

Please allow at least 1-2 weeks from the date of return for either a refund to be processed, or your new stock to be sent out. In the event of a refund or exchange you, the customer, are responsible for the shipping and handling charges associated with returns (unless the product is deemed faulty), plus for returns that are valued $150 or more a restocking fee of $20 will apply. If the item is faulty this restocking fee will not apply.

Full refunds are only available on Full Price items. must be received first before Dermal Distinction can process/approve any exchanges or refunds.

Returns will only be accepted if the item is tested and found to be unsuitable or not in the expected condition.

What to expect with your products
We work with products that are manufactured in medical grade facilities, and have well compounded formulations. Most of our products contain botanical extracts, and this can change the texture, colour and smell from batch to batch. We can assure you that all products are checked prior to sending them out to ensure they hold a current batch number.

From time to time, the manufacturer may alter the formulation without any notice. You are welcome to contact us if you are not certain that your product feels the same as what you may be used to. We regularly hold meetings with the cosmetic chemists of our products, so will gladly investigate any concerns for you.

Colours

Please note that colours of products will sometimes vary depending on the quality and make of the computer monitors they are being viewed on.

Pricing Policy

Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change.

Thanks for your understanding.

……Promo Codes

Not sure where to enter the PROMO code?

1. In the CHECKOUT, on the left hand side under your cart total, you should see a question:

"Have a promo code? Redeem your coupon" (See the PINK ARROW below)

2. Click on "Redeem your coupon" and enter your promo code. You can only enter one promo code per order.

3. You are all done!
promo_code-1

……Treatment Vouchers

Terms and Conditions:
1. You must print out and bring your voucher at the time of your appointment. We will also ask you for photo identification at the time of redeeming your voucher to help protect your purchase.

2. The voucher can only be redeemed once. Please keep the voucher safe as once redeemed, a reprint or secondary presentation of the voucher will be rejected. You should treat the Voucher as if it were cash. If you lose your Voucher it will not be replaced and you will lose any unused funds on it in just the same way as if you lost your wallet.

3. The voucher is valid for 12 months from the time of purchase. Should the cost of treatment change, you will be entitled to the monetary value of the voucher and may be required to pay the difference if the cost of treatment has risen. You may only redeem your voucher by attending an appointment at Dermal Distinction.

4. Should you not be suitable for treatment, you will be able to transfer the voucher to another person, or may exchange the voucher for alternate treatment. However this is entirely and completely at the discretion of Dr Giulia D'Anna.

5. If you have any questions, we STRONGLY encourage you to call us on 03-98597859 or email us at dermaldistinction@idental.com.au PRIOR to purchasing your voucher.

6. If bonuses are offered, you cannot exchange these for cash or any other service. These are strictly offered as is, and must be undertaken at the same time as the purchased treatment. We offer these bonuses to enhance your treatment.

7. You must be 18 years of age or older to use a treatment voucher.

……Privacy Policy

The privacy policy of Dermal Distinction is in accordance with the Victorian Health Records Act 2009 and the Privacy Act. Our policy is:

1. The information collected will be used for the purpose of providing treatment to you. Personal information such as your name and address will be used for the purpose of addressing accounts, processing payments and writing to you (via post or email) about our services and issues affecting your treatment.

2. We may disclose your information to other health professionals, or require it from them if, in our judgment, that is necessary in the context of your treatment. Disclosure of your details will be minimized wherever possible, and we will seek your prior consent.

3. Your medical history and all treatment records will be kept at Dermal Distinction. If you wish to access you records, an appointment will be arranged and fees will apply. If any of the information we have about you is inaccurate, you may ask us to alter our records accordingly.

4. This website collects personal information when you: provide feedback using the feedback forms OR submit an enquiry OR subscribe to a newsletter

5. There is one exception when the collection of personal information is necessary or unavoidable. This is when someone else provides Dermal Distinction with your personal information.

6. Your social media profile contact details may be used by Dermal Distinction to contact you for feedback or in order to engage you in conversation. All contact will be made via the channels you choose to participate in. Any information you post on social media sites is potentially accessible to anyone else engaging with Dermal Distinction via the same social media. Your individual privacy settings for profiles and accounts on social media networks are your responsibility. Each social network has inbuilt privacy settings.