Shop FAQ.

Available delivery options and shipping charges are displayed at checkout before you complete your order. Tracking details are sent once your parcel has been dispatched.

The payment methods currently available for your order will be displayed securely at checkout.

If you have a valid promotional code, enter it in the promo or coupon field during checkout before completing payment.

Contact our clinic before ordering if you would like help choosing skincare for your skin or current treatment plan.

Please contact us as soon as possible if your order arrives damaged, incorrect or appears faulty. Include your order details and photographs where helpful.

For hygiene reasons, skincare products cannot generally be returned simply because you change your mind. If a product is faulty, damaged or incorrect, please contact us so we can review the order. Your rights under Australian Consumer Law are not affected.